November 25, 2013
Facebook is what you might call a vulgar expression of that network, a vast human information-gathering service that interpenetrates business, art, personal, and public spheres with equal impunity. In this respect, Facebook is not unique: Google, Microsoft, Apple — these are all companies that have built business models around the harvesting and control of global information flows. The recent NSA scandal has only sharpened global interest in these for-profit surveillance industries, but only the naïve could have earlier thought that all the personal information supplied to these industries was simply being tucked aside somewhere, unexamined and encrypted. On the contrary, the dot-com crash of the late 90s more-or-less drove market models specifically toward the following end state: users are brought in with “free” products, and then the users themselves become the product. James Schirmer has recently described such “services” as “institutionware.” Here I excerpt his argument:
Institutionware is software that supports and maintains traditional ideas under the guise of providing a service. … The aims of institutionware: decrease user agency, increase user dependency, preserve market dominance, contain “features” … Institutionware decreases user agency and increases user dependency by demanding and reinforcing user compliance. … Institutionware preserves market dominance through a blanket of equivalence in systems and users. Even limited use propagates further use. … Instititutionware is about preserving the institution as it is and has been, enhancing/supporting rather than challenging/threatening.
To return to the idea of the network: there is an overdetermined quality to how we are seen today as being “plugged in.” What if the voluntary nature of our being interpenetrated by digital networks is fundamentally flawed? That is, Facebook would rather see us never log out, than see us engage in other forms of networking (face-to-face conversation, letter writing, reading each other’s books, etc.) What if, given our consent to be plugged into just a little, we have consented to a whole-scale strip-mining of our digital identities for profit? But this is not Facebook’s fault; it is, rather, a company “merely” trying to survive in an exceedingly regressive, reactionary business climate that privileges only establishment ideas and passes the consequences of “social change” onto the consumer, as per Ian Bogost’s idea of hyperemployment.
So many of us depend on Facebook, not only for information but also employment and familial contacts. So much of Facebook relies on such co-dependency, and our present-day obsession with the service (before it is replaced by something even more megalomaniacal) should give us pause about the kinds of drugs peddled here in the 21st Century. Why rely on chemicals, when the digital can give each and every one of us our fix for free?
Free for a price, of course.